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Q: How to order? Ordering Option 1... Order Online
Our Online Order System uses industry-standard Internet SSL Encrypted Security. Therefore, you can be assured that all the personal information you give us to process your order will be protected and sent safely. It is highly recommended that your delivery address is the same as your billing address.
Simply click on the "Add to Cart" button on any product page and complete the order form.
Ordering Option 2...Order By Phone or E-mail
If you would like place an order or ask more information about VSP by phone or e-mail, we would be glad to assist you. Please find the contact information in “Contact Us”.
Q: I want to order large quantities, do you provide wholesale price?
As a manufacturer, we offer competitive discounted wholesale pricing available for people wishing to order larger quantities. This solution is great for hair stylists or people wishing to resell quality human hair. For more information please contact info@fashionhairworld.com.
Q: Which courier company do you use?
We use EMS, DHL, UPS, DPEX etc. Buyer can choose the desired shipping method when ordering.
Q: Do you deliver to my country?
We deliver to the worldwide countries. You can choose your country when placing the order online. If you didn’t find your country when ordering, please contact us.
Q: Different Delivery and Billing address?
It is highly recommended that your delivery address is the same as your billing address. Delivery will be subjected to fraud risk assessment and the order could be sent to your billing address if the risk of fraud is anticipated high.
Q: Do I have to pay import charges?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Q: When will you send out the goods after my payment?
We will ship your order at SAME/NEXT working day of payment receipt. To process your order quickly and correctly, please provide us your full delivery address including post code/zip code, county/province name. Please also remember to leave your contact number and email address.
Q: When will I receive the goods?
Usually you will receive the goods 2-8 days later after your payment.
Q: I haven’t received my goods yet some days later after my payment
You can check the logistics status by the tracking number we informed you in the email or in your account on the above website of express company to see where the parcel is, or you can contact us.
Q: What if I entered the wrong shipping address?
We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email.
Q: What currency do you use?
We accept many currencies:
US Dollar (USD)
Euro (EUR)
UK Pound Sterling (GBP)
Canadian Dollar (CAD)
Australian Dollar (AUD)
Rand (RAN)
Chinese Yuan (CNY)
Usually USD is the default currency. If you didn’t find the currency you use, you can contact us.
Q: How do I change currency?
To change currency simply click the drop-down list which can be found at the top left corner of every page and choose the currency you would like to view the site in, but you can not change that during the checkout section.
Q: Which payment methods do you accept?
We accept Paypal, T/T, Credit Card, Western Union, MoneyGram, etc.
Paypal, Credit Card (only accept VISA card at the present) - pay online directly
FNB, HSBC, Standard Bank - wire transfer
Western Union, MoneyGram - go to specific bank to deposit
BobPay - place the order on www.bidorbuy.co.za, and pay accordingly
Q: How can I pay by Credit Card with Paypal?
You’ve seen PayPal at eBay and stores of other leading online merchants -- and now you can use it here. PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Internet. It lets you use funds from either your bank account or credit card; and you can use it with confidence: Your transactions are protected by PayPal’s sophisticated fraud prevention system.
PayPal does not require membership to use credit card.
It’s easy to pay by credit card or by PayPal. You can pay by credit card without being a PayPal member. Note: if you are a PayPal member, you can either use your account, or use a credit card that is not associated with a PayPal account. In that case you’d also need to use an email address that’s not associated with a PayPal account. You can pay your product by credit card online when you make a purchase at http://www.fashionhairworld.com. Please email us if we can help.
Q: Trustworthy Paypal Seller and you can use your Credit/Debit Card here!
You can pay by credit card without being a PayPal member. Paypal, the trusted leader in online payments, enables buyer and businesses to send and receive money online. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. Below are some general steps using Paypal on http://www.fashionhairworld.com/.
• Select the product and add to your shopping cart you would like to buy
• Click checkout button by signing in
• Choose shipping method
• Choose Paypal(Credit Card/Debit) as your payment method
• Now you should be directed to the Paypal payment center
• Log on and confirm the payment details
• Return to our website and you should see the order successful page
Currently we handle credit/debit card payment separately from our website so please return back to our website so that the order(s) get updated properly. If you still have problems please do not hesitate to contact us.
That’s it. Using PayPal at www.fashionhairworld.com really is so easy!
Q: Learn more about Paypal!
Please visit www.paypal.com to learn more.
Q: Why is my credit card rejected?
The payment system is separated from our online shopping cart. During checkout stage you are redirected to the secure online payment gateway where your card details are checked. Your credit card could be rejected by the following possiblities:
• Card holder name is incorrect
• Billing address is incorrect
• Numbers/expiration dates are incorrect
• Issue number is incorrect
• No enough balance
• Your issued bank blocks the card from internet usage for security reasons
• Unusual or unusually large transaction
• The issuing banks server was down/unavailable for some reason
• If a credit card has been used several times in one day for
Q: Where can I view my orders?
You can view orders in your account.
Q: Can I change or cancel my order?
• If the order status is not yet in ’Delivered’ then it may be possible to amend it. Please contact us for amendment.
• If your order status is ’Delivered’, no order amendments are possible. Please also contact us for order tracking.
To change your order please contact us via our website with your Order Number and include details of the amendment(s) required. Customer Service will then reply to your e-mail to either confirm that the amendment has been processed, or to advise if it has not been possible to amend the order for any reason.
Q: I placed several orders with different addresses (products, amounts, messages, delivery ways) in which no order is completely correct, but I have paid one order, what should I do?
As default we will send the goods out completely according to the information of the paid order. If the fact is not like that, please tell us as early as possible after your payment.
Q: The product I ordered is now reduced. Can you refund me the difference?
Unfortunately, we can’t advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
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